Frequently asked questions
How long does an order take to be delivered?
Orders are prepared after purchase and typically take 2–10 business days to be delivered, depending on your location and shipping conditions.
Delivery times may vary slightly during high demand periods, holidays, or due to carrier delays. Once your order ships, you will receive tracking information by email.
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking link.
You can use this link to follow your delivery in real time. If you have not received tracking information within a few days of placing your order, please check your spam folder or contact us for assistance.
Returns and Refunds?
Because items are prepared specifically for each order, we do not accept returns or exchanges for incorrect size selection, change of mind, or personal preference.
If your order arrives damaged, defective, or incorrect, we will replace the item or provide a refund. To request support, please contact us within 14 days of delivery and include:
- your order number
- a description of the issue
- clear photos showing the problem
Refunds are processed after the issue has been reviewed and approved. Processing time depends on your payment provider.
Contact Information
If you need help with an order or have any questions, please contact us.
Include your order number and a clear description of your request so we can assist you as quickly as possible.
Email: maisonrevora@gmail.com
We will get back to you as soon as possible.