Refund policy

Return and Refund Policy

Last updated: April 8, 2026

This Return and Refund Policy explains how returns, refunds, replacements, and order issues are handled for purchases made from Maison Rêvora through our website maisonrevora.com. By placing an order, you agree to this policy.

Order Responsibility

Customers are responsible for reviewing all order details before completing checkout, including product selection, size, color, and shipping address.

Orders cannot be changed once preparation has begun.

Returns for Size or Preference

Items selected in the wrong size, color, or variation are not eligible for return or refund.

If multiple items are purchased in different sizes or styles and you decide you no longer want some of them, those items are not eligible for return unless they arrive damaged, defective, or incorrect.

Please review sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, we will offer a replacement or refund where appropriate.

To report an issue, contact us within a reasonable time after delivery and include:

Your order number
A description of the issue
Clear photos showing the product and the problem

If multiple items in the same order are affected, each item must be documented separately.

Partial Issues in Multi-Item Orders

If only certain items in an order are affected, only those specific items are eligible for replacement or refund. Items that are correct and undamaged are not eligible for return simply because other items in the order had an issue.

Return Authorization

Returns are accepted only for items confirmed to be damaged, defective, or incorrect.

If a return is required, instructions and the correct return location will be provided. Items sent back without approval may not be accepted.

Refund Processing

Approved refunds are issued to the original payment method after verification. Processing time may vary depending on payment providers and financial institutions.

Shipping costs are refunded only when an item is confirmed to be damaged, defective, or incorrect.

Exchanges

Exchanges are provided only for items that are damaged, defective, or incorrect. Exchanges for different sizes, colors, or preferences are not offered after an order has been placed.